Most deposits process automatically. When one fails, you can retry or refund it from the Dashboard under Deposits.
A failed deposit shows a failed status in the deposits list, with “Retry” and “Refund” actions available.
Retrying a deposit
Use retry when a deposit failed for a transient reason and the funds are still recoverable on-chain. Open the deposit and press “Retry”.
Retry reprocesses all failed deposits for that address, not just the one you opened. Every failed deposit for the address is re-attempted.
Refunding a deposit
Refunds return a failed deposit’s funds to an address you choose. Only Owners and Admins can refund.
Open the deposit and press Refund
Enter the recipient
Enter the address to refund to. You can press “Use sender address” to refund the original sender. Confirm that the recipient is a self-custodial wallet, then press “Refund”.
Never refund to an exchange deposit address. Exchanges don’t credit arbitrary incoming transfers, so the funds may be lost. Refund only to a self-custodial wallet you control.
