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Most deposits process automatically. When one fails, you can retry or refund it from the Dashboard under Deposits. A failed deposit shows a failed status in the deposits list, with “Retry” and “Refund” actions available.

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Retrying a deposit

Use retry when a deposit failed for a transient reason and the funds are still recoverable on-chain. Open the deposit and press “Retry”.
Retry applies to that one deposit only. You can also press “Retry” directly on the deposit’s row in the list.
If retry keeps failing, the funds may not be automatically recoverable — refund the deposit instead, or reach out to us.

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Refunding a deposit

Refunds return a failed deposit’s funds to an address you choose. Only Owners, Admins and Operators can refund.
For user self-service, enable signed history recovery in the deposit or withdraw modal. It keeps lookup scoped to the current recipient.
1

Open the deposit and press Refund

2

Enter the recipient

Enter the address to refund to. You can press “Use sender address” to refund the original sender. Confirm that the recipient is a self-custodial wallet, then press “Refund”.
Never refund to an exchange deposit address. Exchanges don’t credit arbitrary incoming transfers, so the funds may be lost. Refund only to a self-custodial wallet you control.
Refunds are supported on EVM chains and Solana.